Infos A - Z

Bicycles

We have a large parking lot, not very visible from the street. There you can also park your bikes. We have no storage facilities / no room for bicycles.


Breakfast

Breakfast buffet Monday to Friday 07:00 - 09:30; Saturday, Sunday, and holidays 08:00 - 10:00.

Currently, breakfast costs € 7.00 per person per day and is included in most room rates.

Guests who do not stay at the hotel can have breakfast with us for € 12.00 per person. We kindly ask for reservation the day before.


Cancellation Policy

These are based on your booked rate and the travel period and will be shown on your offer / booking confirmation e-mail.


Check-in / Check-out

Check-in:
between 3.00 and 8.00 pm (low season 3.00 and 7.00 pm)

Late arrival:
Via our key box, which is located right next to the hotel entrance. You need a the 4-digit PIN code by phone or e-mail.

Check-out:
between 7.00 and 11.00 am


Children

When booking directly on our website, children up to 3 years stay free of charge in their parents' bed. Due to the room sizes, a maximum of one child per room is allowed in the Standard Room.

For a baby cot (travel cot from Hauck, suitable up to 3 years) we charge € 7 / night. A baby cot does not fit in the rooms of the categories Small / Economy Room.

The prices for attic (triple room), balcony room with extra bed, family room (up to 4 persons) and garden house maisonette (up to 5 persons) vary according to the number of persons. Please enter your needs in the booking mask to receive the price according to occupancy.


Gluten-free / vegan / lactose-free

Please understand that with a current price of € 7.00 per person per day we cannot take all wishes into account for our breakfast.

With information two days before arrival, we may organize gluten-free rolls, vegan spreads, and lactose-free milk at no extra charge.


Groups

When booking 4 rooms or more, special conditions apply. We also ask for a credit card as a guarantee and, depending on the travel amount, a deposit if necessary.

In the summer season, the stay for only one night is not possible for larger groups.


Internet

Is available free of charge in the house or in the rooms via W-LAN.


Laundromat

We do not offer cleaning service for your personal laundry. The nearest laundromat is not far from us, at Lauengraben 10.


Minimum stays

2 nights on the weekends from May to mid-October and 1st-3rd Advent weekends, Christmas and New Year's Eve.

3 nights over Easter, Ascension Day, Pentecost and on weekends when the holiday falls on Friday or Monday.


Parking at the hotel free of charge

During your stay, 20 parking spaces for our 20 rooms are available free of charge. You can park free of charge under exclusion of liability and without guarantee of availability. We do not rent parking spaces beyond this time or if guests do not stay with us.


Payment / Reception

Cash, by EC card, Visa, Mastercard, Maestro, American Express, bank transfer in advance, with declaration of assumption of costs for companies on account.

We ask for payment for stays of only one night at check-in. For longer stays, we ask you to pay the bill the day before departure, as we prefer to give attention to your relaxed breakfast in the morning.


Pets

Small dogs are allowed in some rooms. We charge 10 EUR per pet/day without food. Please call us before you book.


Smoking - Non-smoking hotel

All rooms and house areas are non-smoking. If this is disregarded, we will charge damages in the amount of at least € 120.


Walking disability - no elevator in the hotel

If you find it difficult to climb stairs, please book one of the three double rooms, the comfort room or stucco room on the ground floor based to availability.


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